We have had no tv, internet or phone service since storms came through our area Thursda...

GetHuman837905's customer service issue with Charter Communications from June 2018

5 views
 | 
440 similar
 | 
0 following
Help with my Charter Communications issue
How did GetHuman837905 do it?
Waiting to hear how GetHuman837905 fixed the problem to share with other customers.
The issue in GetHuman837905's own words
We have had no tv, internet or phone service since storms came through our area Thursday evening. We have heard nothing from Charter besides one email sent this morning telling us that there's an outage, which we were already aware of. There has been no attempt from Charter to let us know what is going on. I understand there is a lot to fix but as a longstanding customer, it is extremely frustrating to not hear anything at all about the situation, or when we might expect service to be restored. I know that you can do better by your customers who are paying a lot of money for your service. So why has there been no word at all? Is it going to be hours or days or weeks? Any information.
GetHuman837905 did not yet indicate what Charter Communications should do to make this right.
I have an issue with Charter Communications too
How GetHuman837905 fixed the problem
We are waiting for GetHuman837905 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Charter Communications's attention and get better help faster. Tap below to get started.
Having Charter Communications issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman837905 fixes it.
This email address isn't valid

Charter Communications

Customer service issue
Reported by GetHuman837905
Jun 30th, 2018 - 10 mons ago
I have an issue with Charter Communications too
Fixed
Seen by 5 customers so far
Similar issue to 440 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on account
Account number
Billing address
Account phone number
Last 4 of SSN
PIN on account
Timeline
GetHuman837905 started working on this issue
Jun 30th, 2018 11:24pm
GetHuman837905 confirmed the issue is fixed. Hooray!
Jul 1st, 2018 12:25am