In a nutshell: If you get your internet, phone, or TV services from Spectrum, the business arm of Charter Communications, and if your service seems to have suddenly gone out, then you need to know how to report the outage. The sooner you report it, the sooner Spectrum can get to fixing the problem and restoring your service. However, before you do, there are a few things you need to check first, to make sure that it is actually a service outage and that Spectrum does not already know about it.
If you get your internet, phone, or TV services from Spectrum, the business arm of Charter Communications, and if your service seems to have suddenly gone out, then you need to know how to report the outage. The sooner you report it, the sooner Spectrum can get to fixing the problem and restoring your service. However, before you do, there are a few things you need to check first, to make sure that it is actually a service outage and that Spectrum does not already know about it.
If your Spectrum mobile service seems to be out, you can still place calls by enabling wi-fi calling, which you can do from the Settings menu. As long as you still have data left on your plan, that is. Wi-fi calling uses your phone's internet connection make calls, so it still works even if your mobile service is out.
Check that Do Not Disturb mode is not on and the phone is not in airplane mode. Try switching your phone off and on again. Take your SIM card out and then put it back in.
Go to the Spectrum troubleshooting page and click on the Reset It link for troubleshooting your internet equipment. Select your equipment from the list under the Internet tab, select Troubleshoot, then select Restart Equipment twice.
Go to the Spectrum troubleshooting page. and click on the Rest It link for troubleshooting your TV equipment. Find your equipment in the list and click on the Restart Equipment option twice.
Spectrum home page
Whatever kind of Spectrum service you have, check your Spectrum account to make sure it is not suspended for late payments or any other reason.
Check to see if Spectrum is already aware of the service outage before you try to report it.
If you already have push notifications enabled for the app, skip to step 13.
Spectrum customer service
Tell the representative of the steps you have taken to make sure that it is not your equipment that is the problem.
After you report the problem, Spectrum will send out a repair team just as soon as they figure out what and where the problem is. Periodically check to see if they have restored your service yet. If you have any questions, call Spectrum's customer service. It's open 24 hours a day, 7 days a week.
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