How Do I Fix a Broken Charter Communications Phone If I Have Insurance?
How to fix a broken charter communications phone if you have insurance is a relatively straightforward process. On the other hand, there are terms and conditions to making a claim and receiving a replacement for the broken device. If you have insurance, you should make a claim and if approved follow the given instructions to receive a replacement.
How Do I Fix a Broken Charter Communications Phone If I Have Insurance?
Charter Communications is an American Telecommunications and mass media firm that offers cable, internet and phone services. The company operates under the brand name ‘Spectrum.'
Spectrum has a mobile protection plan which acts as an insurance policy and helps customer devices function optimally and fix technical problems. Every customer has the option of enrolling in the Spectrum protection plan when they purchase a new device via Spectrum Mobile.
Coverage
Spectrum's mobile protection plan will cover your device in the event of loss, theft, accidental damage and mechanical or electrical breakdown. Apple devices covered under the plan can also receive services from Apple Care services if they are enrolled in the Spectrum Mobile Protection Plan.
The coverage also contains a list of exclusions which you can read on the Charter Communications website. The Spectrum Mobile Protection Plan is billed monthly and can be set to renew automatically unless you cancel it.
The charge is present a single line item on your Spectrum bill. If you fail to pay the Spectrum Mobile Protection Plan charge, Charter Communications can cancel your coverage without notifying you.
If you make a claim to Spectrum for a lost, stolen or accidental damage, you will have to pay a deductible or service fee. The coverage is also available in select areas not across the entire US.
Replacing a Defective Device
If your device is covered under the Spectrum Mobile Protection Plan, you can qualify for a replacement within 12 months of purchase. You can file your claim online or through the phone.
For the replacement to be approved, the device should not have been tampered with or repaired at an unauthorized repair center. You must also have the manufacturer's original packaging.
Once you make a claim and it is approved, Spectrum will send you instructions as to how to receive a replacement including shipping instructions for returning the broken device.
The instructions are typically as follows:
- Back up your personal data and then remove it all from your device
- If you have a PIN or screen lock, remove it
- Disable any tracking features you have enabled on your phone
- Switch off your device and remove your SIM card
- Find the return form and shipping label that were included in the original device's packaging/box.
- Put the device or any other item you would like to return in the box. If you do not have the original packaging you can use a box of your own. However, you should one box per device if you are returning more than one device for proper processing. Do not include the battery, charge or manual when returning the device.
- Seal the box after checking all the necessary things are inside and attach the shipping label.
- Take the package to a FedEx Shipping Center. Ensure you receive a receipt with the package's tracking details from FedEx.
If you have any problem getting a replacement for a broken device, you should contact Charter Communications customer service for assistance. You can reach them through the following avenues:
Phone
Give Charter Communications customer service a phone call for the fastest and most effective way to ask about your broken device. Their constant availability is also a huge advantage.
You can find the phone number on GetHuman.
Live Chat
Charter Communications also have a live chat facility through which you can have a chat with customer service agents. The live chat is sometimes faster than using the phone and is just as available.
You can retrieve the link to the live chat facility from GetHuman.
Help Desk
You can also use the Charter Communications online help desk to get answers as to how to replace a broken phone. It may take longer if you use this avenue but it is effective.
The help desk's address is on GetHuman.
Further questions?
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