Charter Communications Help Pages

Charter Communications Customer FAQ, Forum, and Online Help Desk

Average time to fix: (25 hours)
Busiest time: 10:15am
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Charter Communications Online Help at myaccount.charter.com - Info & Stats

Help desk address
http://www.myaccount.charter.com/Customers/contactus.aspx
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
7am-11pm CST
What is the busiest time for help
10:15am
Average turnaround time
25
Rank amongst all ways to reach them
7
Other means of communication
phone, chat, web, facebook
Communication customer rating
83%
Quality of help rating
86%
Votes for online help
471
When this was last updated
Tue Jul 17 2018 08:00:00 GMT+0000 (UTC)
Best phone number
833-694-9259

Charter Communications Help Pages: What to Know

This is the Charter Communications help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Charter Communications's best customer help page or faq or forum, this is the best entry point according to 78,168 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (833-694-9259) which we show above. Sometimes when you dig through the various help topics and volumes on myaccount.charter.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Charter Communications agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Charter Communications: General Information

Charter Communications has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Charter Communications using 4 different media: phone, chat, web, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 833-694-9259 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Charter Communications.
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