How Do I Cancel My Charter Communications Service?

Charter Communications is one of the largest telecommunications companies. The company provides cable television, digital phone services, and high-speed Internet in select markets in the US. If you want to cancel your service or remove any of your services from the account, the best way of doing that is by calling Charter Communications company customer service. Use the phone line service as its prompt and works perfectly.

Remember, Charter Communications offer various services in bundles, and they come with contracts. If the service you are using has a contract, you can end up paying an early termination fee if you are canceling before completing your contract. The early termination fee varies depending on how many months still left on that contract.

How Do Is Cancel My Charter Communications Service?

First, call the customer service number. You will be connected directly to customer service. Tell the representative that you wish to cancel your service. Of course, expect the representative to try to convince you otherwise. They are paid commissions or every cancellation they prevent, so they will try to give you better offers to change your mind.

Ask the customer service if there is an early termination fee you need to pay for canceling the service. The early termination fee is a must if you have months left on your service contract. Decide if you still want to proceed to cancel the service, or you want to wait until the service contract expires or you have one month left on the contract before canceling.

Check your monthly bill a month after you call to cancel your service. Ensure you are no longer paying the bill or being billed once you have canceled the service. If you are using autopay service, it's better if you deactivate the payment options first before starting the process. Remember, you don't need to lose some dollars because refunds are hard to come by.

What to Do When Calling the Customer Representative

Always be courteous and calm when explaining your reasons for canceling and speaking to the retention representative. Plus, stay firm to make it absolutely clear to them that you want out and have no interest in continuing using the service. Expect the representative to offer you various deals, promotions, and discounts to change your mind. They can even offer to add a service you desperately need just to get you to remain on the network.

Be plain in your resolve and stand your ground no matter what they offer you. Once the customer representative feels that they can't convince you to remain, they will initiate the cancellation process.

Must I Return Charter Communications Equipment After Canceling?

Yes. It's a requirement that you return the company equipment. Expect to get mail that that will highlight all the equipment you need to return like router and DVR, among others. There are things you can keep. The list will have the summary of everything that the company wants back and where to ship them. Make sure you pack everything on that list if you don't want to pay extra charges on the equipment not returned. You have 14 days to return the equipment, after which charges start to kick-in. Unreturned equipment fees start applying on any equipment the company hasn't received from you.

There are many reasons for wanting to cancel your service like you are moving to an area that doesn't have reliable coverage, or the signal is weak. It only makes sense that you cancel your service rather than continuing to pay bills or services you can't enjoy.