How Do I Change Primary Contact for My Charter Communications Account?

How Do I Change Primary Contact for My Charter Communications Account?

Charter Communications is a mass media and telecommunications company in America. It offers services under the brand name Spectrum. Charter Communication serves over 26 million customers in 41 states. You can change your primary contact information for Charter Communications in a few steps.

Changing Your Email Address and Phone Number on Charter Communications

1. Sign in to the Spectrum website

2. Click on the option ‘Settings'

3. Find the ‘Your Info' tab

4. Click ‘Manage.' This option allows you to change your email address or phone number. You may also edit your name.

Changing Your Communication Preference

If you are a primary user, Charter Communication gives you the option of changing your communication preference. Follow these steps to make your changes;

1. Sign in to the Spectrum website and click on the option ‘settings'
2. Click on the ‘Notifications' tab
3. Find the notification you want to update
4. Click ‘Manage'

Charter Communications allows you to sign up for notifications such as; Appointment Reminders, Bill Delivery, Service Alert, and Account Notifications. In every category, you can set up two contact options.

Account Controls

In Charter Communications, there are three kinds of usernames; primary, admin, and standard. You can have up to seven usernames for every account. One of them is primary and the other ones are Admin or Standard. A user with Admin and Primary permissions can manage other users. With standard permission, a user can view their Account Controls.

On the ‘Settings' page, click on the ‘People' tab. It allows you to manage users' account permissions. Once you have updated your changes, click ‘Save.'

Updating Your Security Question or Password

1. Sign in to your account
2. Find the ‘Settings' section
3. Click ‘Sign-in & Security Info'
4. Click ‘Manage ‘
5. Change your Password or Security Question
6. Click ‘Save'

Updating Using the App

1. Sign in to the Mobile Account app
2. Click ‘settings'
3. Click on the pencil icon under the option ‘Contact Info'
4. Edit your email address or mobile number
5. Click ‘Save' to complete the process.

Note that updating your contact information on Charter Communications will have no impact on your login information. You can continue using your username and password to sign in to your account.

If you need help changing your contact information on Charter Communication, you may ask for help from the customer service team. The best way to contact Charter Communications is on the phone. The option allows you to speak directly with a human representative. They will inquire about the nature of your problem and direct you to the best help possible.

Live chat is the best alternative to phone support. It also gives you the chance to speak directly with an agent.

You may also seek help from Facebook/Messenger. The option allows you to seek help in private or in public depending on your preference. The support agents may ask that you continue communication on a different platform.

The Charter Communication help desk has a variety of targeted tips and suggestions that may answer your question. Most customers refer to it before contacting the support agents directly. If you end up going back and forth with a support agent on the help desk, they may ask to continue your conversation on the phone.