How Do I Dispute Charges on My Charter Communications Bill?

Charter Communication is a mass media and telecommunication company based in the US. The company provides a wide range of telecommunication services to businesses and consumers under the brand name, Spectrum.

As the second-largest cable operator in the country, the company provides services to more than 26 million subscribers scattered across 41 states. Based on the residential subscriber line count, Charter Communications comes in fifth place as the largest telephone service provider in the United States.

As a subscriber, you are more likely to find unauthorized charges, especially on your account. These extra charges come about as a result of billing errors or the inclusion of other services to your package without your knowledge.

Whichever the case, it is your right to dispute any form of charges on your Charter Communications bill to avoid paying for what you have not subscribed to. So, how do you dispute charges on your billing account?

Step 1:Review Your Previous Bills

Once you realize that your account has been wrongly billed, take a little of your time to find where the problem is coming from. Review your previous statements and receipts to determine how the changes are coming about.

Maybe it could be an error from your service provider or your package has been upgraded without your knowledge. Depending on the nature and source of your problem, you should find the solution to avoid a repeat of the same mistake. In this case, you will have to contact Charter Communications for more clarification.

Step 2:Contact the Service Provider

This is an important step because it will help you know why you were overcharged. However, make sure that you have the necessary details before calling the customer service agent from your service provider. In this regard, you must have every document that is related to the dispute at hand.

These documents may include your bank account numbers, debit card, or credit cards. With all these documents ready, you may call the customer service agent to tell her that you are contesting a disputed charge on your account. The agent will ask you to submit your details for verification to make the process effortless.

Be sure to write down any important information, such as the time, date, name of the representative and your discussion on the subject matter. At the end of your phone call, the agent will send you an envelope containing the dispute forms to fill.

Step 3 Fill out the Official Dispute Forms

After receiving the forms, you should read through as you fill them out and then send them back to the agent. The forms require your full name, physical address, your social security number and credit card number.

Also, the same forms will need you to provide the charge and the actual price being disputed. To make your case look serious, include all evidence that you can get such as the transactions of conversations, notes, receipts or even statements.

Step 4:Request for an Extension

You are always free to ask the customer service agent for the extension on your Charter Communications bill until the problem is resolved. This will give your service provider enough time to carry out an investigation and come up with a solution.

Therefore, you should have your dispute resolved by your next billing cycle. In case an error is found on your billing account you should look forward to a credit on your bill. But if the charge is genuine, make plans to settle the amount over an agreed period.