I was told that I changed my plan, unbeknownst to me, and that is why my fill went up...

GetHuman-korny's lower bill request issue with Charter Communications from April 2018

Help with my Charter Communications issue
The issue in GetHuman-korny's own words
I was told that I changed my plan, unbeknownst to me, and that is why my fill went up. I would like to know what plan I have and how I can lower my bill.
GetHuman-korny did not yet indicate what Charter Communications should do to make this right.
I have an issue with Charter Communications too
How GetHuman-korny fixed the problem
The plan I originally signed up for was no longer available so my bill went up to the new plan. Stinks but that is the way it is.
Please help with my Charter Communications issue
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Charter Communications

lower bill request issue
Reported by GetHuman-korny
Apr 28th, 2018 - 7 mons ago
I have an issue with Charter Communications too
Fixed
GetHuman-korny shared how to fix
Seen by 2 customers so far
Similar issue to 1097 others
0 customers following this
Items needed
Name on account
Account number
Billing address
Account phone number
Last 4 of SSN
PIN on account
Timeline
GetHuman-korny started working on this issue
Apr 28th 11:57am
GetHuman-korny confirmed the issue is fixed. Hooray!
Apr 28th 1:02pm