Internet is down - Go online

GetHuman604772's customer service issue with Charter Communications from April 2018

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Help with my Charter Communications issue
Before contacting them, items GetHuman604772 may need:
Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
GetHuman604772's next move: have a Charter Communications rep call.
Always use the GetHuman Phone tocall Charter Communications. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman604772's own words:
Go online ... Internet is down
Check if the internet system is down in our area or something that I personally have to fix
Help with my Charter Communications issue
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Charter Communications

Customer service issue
Reported by GetHuman604772
Apr 17th, 2018 - 3 mons ago
I have an issue with Charter Communications too
Not resolved
Seen by 21 customers so far
Similar issue to 557 others
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GetHuman604772 started working on this issue
Apr 17th 6:44pm