I was charged by hotel and booking.com. The hotel won’t refund my money

GetHuman6112037's Refund My Booking issue with Booking.com from May 2021

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Before contacting them, items GetHuman6112037 may need:
Name on the booking, Booking reference, and 4 digit PIN
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman6112037's own words
The problem: I was charged by hotel and booking.com. The hotel won’t refund my money

GetHuman6112037 did not yet indicate what Booking.com should do to make this right.

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Booking.com

Refund My Booking issue
Reported by GetHuman6112037
May 25th, 2021 - 5 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 9169 others
0 customers following this

Timeline

GetHuman6112037 started working on this issue
May 25th 9:06pm