I sent an email to the property requesting refund for payment I've made in full to Book...

GetHuman4749396's Refund My Booking issue with Booking.com from May 2020

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The issue in GetHuman4749396's own words
I sent an email to the property requesting refund for payment I've made in full to Booking.com. *This is the reply I received from the property: **Kalei*i Marina Boutique Hotel - Restaurant*Hello Anne,*As a hotel, we did not receive any payment.*If you came here, we would take it from you.*we wait as soon as possible*Take care of yourselves*stay healthy and safe*See you,*AYTEN.**So I'm a bit confused now where to go to with my query. As booking.com is holding my money are you able to tell me what is happening with cancellations due to Coronavirus restrictions please? Could you please issue a refund?**Many thanks*Anne Rowell

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Booking.com

Refund My Booking issue
Reported by GetHuman4749396
May 1st, 2020 - 10 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 15347 others
0 customers following this

Timeline

GetHuman4749396 started working on this issue
May 1st, 2020 10:07am

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