I sent an email to the property requesting refund for payment I've made in full to Book...

GetHuman4749396's Refund My Booking issue with Booking.com from May 2020

Help with my Booking.com issue
First: share to improve GetHuman4749396's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4749396 may need:
Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman4749396's own words
I sent an email to the property requesting refund for payment I've made in full to Booking.com. *This is the reply I received from the property: **Kalei*i Marina Boutique Hotel - Restaurant*Hello Anne,*As a hotel, we did not receive any payment.*If you came here, we would take it from you.*we wait as soon as possible*Take care of yourselves*stay healthy and safe*See you,*AYTEN.**So I'm a bit confused now where to go to with my query. As booking.com is holding my money are you able to tell me what is happening with cancellations due to Coronavirus restrictions please? Could you please issue a refund?**Many thanks*Anne Rowell

GetHuman4749396 did not yet indicate what Booking.com should do to make this right.

I have an issue with Booking.com too
How GetHuman4749396 fixed the problem

We are waiting for GetHuman4749396 to fix the problem and share the solution with the rest of us customers.

Please help with my Booking.com issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Booking.com customer problems.
How Do I Delete My Booking.com Business Account?Can I Make Changes to a Booking.com Reservation?How Do I Cancel My Booking.com Reservation?What Do I Do If I Was Charged Twice by a Hotel on Booking.com?How do I submit feedback or make a complaint to Booking.com?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Made a booking with Booking.Com at the Cavendish Hotel, Paid in full. Hotel rang...I sent email to the property, the property says talk to booking.com so both of th...We booked a property through booking.com and payed $*,***.** AUD.The property was...
FIX: You tried to help but I was on hold for * hours & didn’t get through to booki...Booking.com. Claimed I made a booking for a hotel and they sent me a confirmation...Hello, this is a message I've sent to booking.com but haven’t a reply yet. ‘’****...I was charged by booking.com for a reservation where the property took payment. I...Trying to cancel non refundable booking which made in booking.com for amsterdam A...
Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Booking.com

Refund My Booking issue
Reported by GetHuman4749396
May 1st, 2020 - 10 months ago
I have an issue with Booking.com too
Not resolved
Seen by 3 customers so far
Similar issue to 15347 others
0 customers following this

Timeline

GetHuman4749396 started working on this issue
May 1st, 2020 10:07am

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers