We booked Pousada do Convento in Tavira, Portugal through you from March **-April * and...
GetHuman4486819's Refund My Booking issue with Booking.com from March 2020
Help with my Booking.com issue
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman4486819's own words
We booked Pousada do Convento in Tavira, Portugal through you from March **-April * and I have just found out by accident that it is closed until end of April. The booking was non-refundable but surely I am due a refund owing to hotel not providing accommodation paid for.*Booking ref. **********************Pin: ******
GetHuman4486819 did not yet indicate what Booking.com should do to make this right.
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How GetHuman4486819 fixed the problem
I contacted Booking.com who passed my case on to the appropriate department which deals with their new "Basic bookings "category. They said they will let me know how my refund will be processed eventually, given the volume of cases they are dealing with at present.
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