Booking.com Customer FAQ

We're sorry to hear about this. If payment has been deducted but no confirmation has been received, it's possible there may be a delay in email delivery. Sometimes, confirmations emails might end up in your spam or junk folders, so please check those. If after 24 hours you still have not received a confirmation, then your booking may not have been completed successfully. It's recommended to check your bank or credit card statement to see if the charge is pending or finalized. If it's pending, it might drop off without ever being finalized. But if you're still not sure, you may need to get in touch directly using the contact link on this page.

To speak to someone about a problem with your account on Booking.com, you would need to follow the contact link available on this page that you're viewing. Here, you'll find up-to-date information to get in touch with Booking.com's customer service team. Please have relevant details ready such as your booking reference or user ID, which can help customer service efficiently assist you with your issue. They are trained to help resolve a wide variety of account-related problems, so they should be able to assist you.

Bonjour Carla Sacchella, si votre réservation était avec annulation gratuite et que vous avez annulé avant la deadline d'annulation indiquée, vous devriez recevoir un remboursement de votre acompte. Le remboursement sera probablement traité par la méthode de paiement utilisée lors de la réservation. Cela peut prendre un certain temps en fonction de divers facteurs, y compris la banque et le mode de paiement utilisé. Si vous ne voyez pas de remboursement après une période de temps raisonnable, nous vous recommandons de vérifier directement avec votre banque ou fournisseur de carte de crédit.

If you're having trouble logging in to your Booking.com account on your cell phone because the site indicates that your password is incorrect, this may be for a few reasons. Perhaps you've typed your password incorrectly or accidentally enabled or disabled Caps Lock. You might want to try resetting your password. From the login page, click on the "Forgot Password" link, and then follow the prompts. You'll likely need to input the email address you used to create your Booking.com account, and then check that email for instructions on how to reset your password. If the problem persists, it could be due to technical issues.

Yes, the reservation can be made under the person's name who will be staying at the hotel. During the booking process, you can add this person's details in the "Guest Details" section. This will ensure the reservation is under their name and they will only need their passport during their check-in, rather than the booking person's ID. However, the person who books will still receive the confirmation and all communication about the booking. Please remember to double-check and confirm all these details at the time of booking to avoid any difficulties during check-in.