want a refund A S P please

GetHuman3667476's Refund My Booking issue with Booking.com from September 2019

Help with my Booking.com issue
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman3667476's own words
get a refund ... booking no. **********.booked for Poiurrian hotel for **th Sep --**th Sep. after one night we had to leave as room cold, smelly ,no chest of draws one very low chair toilet seat falling down , shower came out a drizzle no heated towel rail and food not satisfactory for price. I believe i am entitled to a refund . Thank you for looking into it for me ,
i cant get a supervisor for my complaint . No one is answering
refund now
used you for several bookings
no , only through gethuman
How GetHuman3667476 fixed the problem
I could not find my pin code but in end i scrolled back to deleted emails to find it . it was not on my printed confirmation sheet.*I woke up at about *am and decided to phone as hoping other people would not be contacting Booking .com at that time of night !! Igot through fairly quickly and got it sorted it out from a staff member.Hope they act quickly to refund me !!
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Booking.com

refund dep.
Refund My Booking issue
Reported by GetHuman3667476
Sep 28th, 2019 - a year ago
Fixed
GetHuman3667476 shared how to fix
Seen by 23 customers so far
Similar issue to 25923 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman3667476 started working on this issue
Sep 28th, 2019 6:46pm
GetHuman3667476 indicated the issue is not fixed yet.
Sep 29th, 2019 11:49am
GetHuman3667476 indicated the issue is not fixed yet.
Sep 29th, 2019 12:05pm
GetHuman3667476 indicated the issue is not fixed yet.
Sep 29th, 2019 12:20pm
GetHuman3667476 indicated the issue is not fixed yet.
Sep 29th, 2019 12:35pm
GetHuman3667476 indicated the issue is not fixed yet.
Sep 29th, 2019 12:47pm
GetHuman3667476 indicated the issue is not fixed yet.
Sep 29th, 2019 12:51pm
GetHuman3667476 indicated the issue is not fixed yet.
Sep 29th, 2019 12:56pm
GetHuman3667476 indicated the issue is not fixed yet.
Sep 29th, 2019 2:54pm
GetHuman3667476 indicated the issue is not fixed yet.
Sep 29th, 2019 7:07pm
GetHuman3667476 indicated the issue is not fixed yet.
Sep 30th, 2019 3:34am
GetHuman3667476 confirmed the issue is fixed. Hooray!
Oct 1st, 2019 7:35pm

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