Hotel was not booked at the time but later after few days my funds were debited from my...

GetHuman3595539's customer service issue with Booking.com from September 2019

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The issue in GetHuman3595539's own words
Hotel booking at Athens, Hotel Sparta ... Hotel was not booked at the time but later after few days my funds were debited from my bank a*c. Booking reference id ****.***.***. Pl reverse the fund to my bank a*c
as per the communication, it was said my card is not acceptable to debit money so i have to change the card details to make advance payment for booking. I didnt changed the card details and nor i recvied any confirmation regarding holding of hotel but few days later *** euro was debited from my card
pl refund my money back to my account. earlier spoke to customer care executive and they said that money will be creidted in * working days which has not been done.
this was my first booking through booking .com and have a very bitter experience.
tried to call on your indian number which is switched off. pl provide alternate number if we have to be in touch to customer care executive.
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Booking.com

Hotel booking at Athens, Hotel Sparta
Customer service issue
Reported by GetHuman3595539
Sep 16th, 2019 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 24685 others
0 customers following this

Timeline

GetHuman3595539 started working on this issue
Sep 16th, 2019 10:39am
GetHuman3595539 indicated the issue is not fixed yet.
Sep 16th, 2019 3:17pm
GetHuman3595539 indicated the issue is not fixed yet.
Sep 16th, 2019 4:51pm
GetHuman3595539 indicated the issue is not fixed yet.
Sep 16th, 2019 7:08pm
GetHuman3595539 indicated the issue is not fixed yet.
Sep 17th, 2019 1:11pm

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