I made a booking ref No: ****.***.*** Pin code **** for ** to ** April in Guangzhou and...

GetHuman-thearchi's customer service issue with Booking.com from March 2019

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The issue in GetHuman-thearchi's own words
I made a booking ref No: ****.***.*** Pin code **** for ** to ** April in Guangzhou and paid for the stay. I now find I have to extend until the **th. Could not find on the web how to extend * change the booking so I mad a new booking and paid for that. I then telephone the hotel in China and they confirmed that they would cancel the old booking and replace it with the new booking with the extra day. I want to be sure that I am not paying a penalty for cancelling the old booking or paying twice. I also tried to book a shuttle seat but only got opportunity to book a taxi!!!! This is my first use of Booking.com. Please confirm the situation!!
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Booking.com

Customer service issue
Reported by GetHuman-thearchi
Mar 29th, 2019 - 6 mons ago
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Seen by 5 customers so far
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-thearchi started working on this issue
Mar 29th 1:07am
GetHuman-thearchi indicated the issue is not fixed yet.
Mar 30th 3:49am
GetHuman-thearchi indicated the issue is not fixed yet.
Mar 30th 3:49am