Hello, we made a current booking yesterday in Ho Chi Minh City. We arrived today and re...

GetHuman-susanngu's customer service issue with Booking.com from February 2019

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The issue in GetHuman-susanngu's own words
Hello, we made a current booking yesterday in Ho Chi Minh City. We arrived today and realized the pictures and reviews for this hotel are misleading. We have used booking.com several times this trip, and all previous pictures and reviews for other hotels were correct. **We would like to cancel this booking minus our first nights stay without the cancellation fees, and book another hotel using booking.com.**Our confirmation number is **********. **We can be reached at ************ or *****@***.com.**This is the last city of our trip. We would like to enjoy our accomadations for the last * days. Please help us out asap.
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Customer service issue
Reported by GetHuman-susanngu
Feb 28th, 2019 - 3 mons ago
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Seen by 5 customers so far
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GetHuman-susanngu started working on this issue
Feb 28th 11:04am