Hello*I have had a bad experience with my last booking. It appears that the hotel staff...

GetHuman-kizbarke's customer service issue with Booking.com from February 2019

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The issue in GetHuman-kizbarke's own words
Hello*I have had a bad experience with my last booking. It appears that the hotel staff have used my personal phone in access my booking.com account and send a cancellation request to you, presumably to avoid some fees. Obviously this is totally unacceptable and unprofessional behaviour from the hotel, I would suggest these kinds of business should not be operating on your service. After I realized what had happened I was not comfortable providing them with my credit card details, as they are clearly untrustworthy, and after an argument with their staff I left without paying. Please can you put me in contact with the appropriate person to continue this complaint with. *Regards*Kieran Barker
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Booking.com

Customer service issue
Reported by GetHuman-kizbarke
Feb 28th, 2019 - 3 mons ago
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GetHuman-kizbarke started working on this issue
Feb 28th 5:51am