I booked an apartment on your website for roomzzz Stratford which was then cancelled an...

GetHuman2212992's customer service issue with Booking.com from February 2019

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The issue in GetHuman2212992's own words
I booked an apartment on your website for roomzzz Stratford which was then cancelled and at a *% cancellation fee. I have now looked in my bank and they have taken out £***. When contacting them they have adviced me to contact you. I have now been to the bank and my transaction is on hold. I did not attend this apartment that was booked for the ******** and this was cancelled. You now need to refund my money as I have not authorised this to come out of my bank.
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Booking.com

Customer service issue
Reported by GetHuman2212992
Feb 15th, 2019 - 8 mons ago
I have an issue with Booking.com too
Not resolved
Seen by 3 customers so far
Similar issue to 9878 others
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Timeline
GetHuman2212992 started working on this issue
Feb 15th 12:07pm