Dear booking.com team *I booked aparthotel adagio access paris Saint Denis pleyel on...

GetHuman-atlasro's customer service issue with Booking.com from January 2019

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Dear booking.com team *I booked aparthotel adagio access paris Saint Denis pleyel on ** of November ****, the hotel was free cancelation, and I mean written in bold green FREE CANCELATION, my Arrival date was ** of December ****, but due to unfortunate circumstances I canceled my booking a month before,I repeat a month that's ** days, but guess what my credit card was charged for the whole booking!!!! Were as the property noted that it was free cancelation ** hours before check in date! I called the hotel they confirmed that I had canceled and they said that the money would return to my credit card but it hasn't yet. Do you think it's fair that I was charged for a hotel that I never stepped foot in??? Don't you think this is called false advertising?? *My confirmation number : ***********Pin code :****
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Booking.com

Customer service issue
Reported by GetHuman-atlasro
Jan 6th, 2019 - a mon ago
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GetHuman-atlasro started working on this issue
Jan 6th 11:50pm