We booked a reservation this morning for Embassy Suites Franklin,TN. for December...

GetHuman1671488's customer service issue with Booking.com from December 2018

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The issue in GetHuman1671488's own words
We booked a reservation this morning for Embassy Suites Franklin,TN. for December **-** because we thought we were going to a retirement party. The party we found out was canceled after we booked. Confirmation ************Pin ****. We tried to cancel and not be charged. If youall can help in this matter I would be so grateful. This was not our fault and we are canceling in one day. I hope you can handle this or I may never use this site again. Barbara Taylor
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Booking.com

Customer service issue
Reported by GetHuman1671488
Dec 2nd, 2018 - 6 mons ago
I have an issue with Booking.com too
Fixed
Seen by 8 customers so far
Similar issue to 7271 others
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman1671488 started working on this issue
Dec 2nd, 2018 1:58am
GetHuman1671488 confirmed the issue is fixed. Hooray!
Dec 4th, 2018 12:20am