I arrived in Lyon for my booking on ** November, however there was an issue getting to...

GetHuman-davescal's customer service issue with Booking.com from November 2018

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The issue in GetHuman-davescal's own words
I arrived in Lyon for my booking on ** November, however there was an issue getting to the property. The pin code I was given didn’t work and attempted to call the number on the booking, however there was no answer. I couldn’t hang around for long as a had other engagements and a ended up having to share a double bed with * other people in a hotel I friend had booked. As the code didn’t work and they didn’t answer their phone, i’d like a refund of what was paid as i never entered the property or used the facilities. I have a screenshot of the calls i made if required. Booking number is **********
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Booking.com

Customer service issue
Reported by GetHuman-davescal
Nov 29th, 2018 - 9 mons ago
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Timeline
GetHuman-davescal started working on this issue
Nov 29th, 2018 5:02pm