Hi. I recently made an online booking through your site fo MC Kevitts hotel in Carlingf...
GetHuman1490709's customer service issue with Booking.com from November 2018
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The issue in GetHuman1490709's own words
Hi. I recently made an online booking through your site fo MC Kevitts hotel in Carlingford Ireland. Due to a family emergency we needed to cancel the accommodation. I contacted the hotel directly and explained my situation. The girl on the phone assured me that she had cancelled the stay. However, today I received a notification from booking.com to say that they had tried to take payment for the stay. I rang the hotel and the guy said I needed to cancel the stay with booking.com directly. I understand that this may have been the case but I wasn't aware of it and the girl in the hotel assured me that our stay was cancelled!! I WILL NOT be paying for this stay as I cancelled it and I would like this matter dealt with asap.
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