I have a reservation for Guest Inn Kyoto (CONFIRMATION NUMBER: **********). I sent a...

GetHuman-solinka_'s customer service issue with Booking.com from November 2018

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The issue in GetHuman-solinka_'s own words
I have a reservation for Guest Inn Kyoto (CONFIRMATION NUMBER: **********). I sent an email to the hotel asking them to change the dates of my reservation:*Actual reservation: ** Nov. to ** Nov.*New reservation: ** Nov. to ** Nov.*and this is the answer I got from the hotel**"we can not accept cancel restervation. But if you want to change the stay date as you wrote is OK. please change it via booking.com"**I went to booking.com, but I don't have an option to change the reservation. Could you please get in touch with the hotel and make the change of dates?**Thank you**Solinka
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Booking.com

Customer service issue
Reported by GetHuman-solinka_
Nov 2nd, 2018 - a mon ago
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GetHuman-solinka_ started working on this issue
Nov 2nd 2:24pm