On ** October ****, I had a room reserved through your company at Embassy Suites, Tyson...

GetHuman-jhu's customer service issue with Booking.com from October 2018

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The issue in GetHuman-jhu's own words
On ** October ****, I had a room reserved through your company at Embassy Suites, Tysons Corner, VA. My assigned room had a clogged bathtub and the tub faucet did not operate properly. When the tub water was cut on, the shower automatically became operable. The mechanism that controls the shower was broken. Is it common for hotels booked through a third party site to be given a defective room. They only rectified the clogged tub issue, nothing else.*Thank You,*Jeanette Hudson
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Booking.com

Customer service issue
Reported by GetHuman-jhu
Oct 31st, 2018 - 8 mons ago
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-jhu started working on this issue
Oct 31st, 2018 8:20pm
GetHuman-jhu indicated the issue is not fixed yet.
Nov 1st, 2018 7:29am