We have booked for October Sunday ** in the Howard Johnson by Wyndham hotel. **Our cred...

GetHuman-rominao's customer service issue with Booking.com from October 2018

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The issue in GetHuman-rominao's own words
We have booked for October Sunday ** in the Howard Johnson by Wyndham hotel. **Our credit card was rejected at first, then we re-enter the number and was accepted.**The problem was that no confirmation has been sent to us, we also called to the hotel and they said they do not have the reservation.**In booking.com account shows that is active and we will be charged for this reservation.**Confirmation Number: ***********PIN code: **** **Can you please help us? We really want to spend that Sunday ** there in the hotel, if will not be possible we need to reserve in another but we do not want to be charge twice :).**Thank you so much in advance!**Romina Oceno
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Booking.com

Customer service issue
Reported by GetHuman-rominao
Oct 20th, 2018 - a mon ago
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GetHuman-rominao started working on this issue
Oct 20th 1:40pm