hi **I'm currently staying at the florazar hotel in Valencia. however the description s...

GetHuman-clarebl's customer service issue with Booking.com from September 2018

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The issue in GetHuman-clarebl's own words
hi **I'm currently staying at the florazar hotel in Valencia. however the description states it's *minutes from the beach but it cannot be reached due to a motorway and no way of crossing this on foot. therefore to reach the beach it's a minimum of €** euros via cab as there are no buses within walking distance. this is misleading advertising. the toilet doesnt flush properly and nearly cut my hand on the edge of the bathroom sink. (pictures taken) I've booked ** days here and feel very disappointed with booking.coms description of this hotel. please advise if it is possible to change hotels or request a refund.*many thanks*clarr
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Booking.com

Customer service issue
Reported by GetHuman-clarebl
Sep 24th, 2018 - 2 mons ago
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GetHuman-clarebl started working on this issue
Sep 24th 6:34am