Hi there, l booked a hotel in Rome from the **th to **rd of September and today my husb...

GetHuman-pearlrub's customer service issue with Booking.com from August 2018

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Hi there, l booked a hotel in Rome from the **th to **rd of September and today my husband got an appointment for cardio rehab on that week, he suffered a heart attack last May and has to attend rehab as part of his recovery after getting * stents. The problem is the hotel states that its a non refundable booking and l can't change the dates!! Is there anything you can do for me? Please? Regards Breda Ryan
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Customer service issue
Reported by GetHuman-pearlrub
Aug 27th, 2018 - 4 mons ago
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GetHuman-pearlrub started working on this issue
Aug 27th 5:49pm
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Aug 27th 5:53pm
GetHuman-pearlrub indicated the issue is not fixed yet.
Sep 1st 11:31pm