I made a booking at nrma ocean beach holiday resort through booking.com then I Requeste...

GetHuman1022035's customer service issue with Booking.com from August 2018

Help with my Booking.com issue
The issue in GetHuman1022035's own words
I made a booking at nrma ocean beach holiday resort through booking.com then I Requested a change to a * birth instead of a * birth cabin as we had more people booking .com said they had requested the change but when I contacted the resort to make sure it was sorted they hadn’t received the request now they don’t have any * birth cabins available on the dates I need them I am quite happy for you to find me another booking for a similar price but if not I would like a refund please my booking no is ********** Thanks Sharon
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Booking.com

Customer service issue
Reported by GetHuman1022035
Aug 22nd, 2018 - a mon ago
I have an issue with Booking.com too
Fixed
Seen by 5 customers so far
Similar issue to 3282 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman1022035 started working on this issue
Aug 22nd 6:57am
GetHuman1022035 indicated the issue is not fixed yet.
Aug 23rd 6:21am
GetHuman1022035 indicated the issue is not fixed yet.
Aug 23rd 10:48am