hi i have booked my room at holiday inn salzburg austria , they have cancelled my booki...

GetHuman758980's customer service issue with Booking.com from June 2018

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Help with my Booking.com issue
Before contacting them, items GetHuman758980 may need:
Name on the booking, Booking reference, and 4 digit PIN
GetHuman758980's next move: have a Booking.com rep call.
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The issue and preferred resolution, in GetHuman758980's own words:
hi i have booked my room at holiday inn salzburg austria , they have cancelled my booking & also chargedTransaction of Rs.*****.** has been done on your Kotak Credit Card from credit card, my confirmation no is-********** pin code-****, pls confirm my refund asap
I trust that Booking.com will make this right and come up with a resolution that is fair.
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Booking.com

Customer service issue
Reported by GetHuman758980
Jun 7th, 2018 - 12d ago
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Seen by 1 customer so far
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Timeline
GetHuman758980 started working on this issue
Jun 7th 7:39am