I have booked a vacation rental through your website with a man named Jaime Schnieder t...

GetHuman750928's customer service issue with Booking.com from June 2018

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The issue in GetHuman750928's own words
I have booked a vacation rental through your website with a man named Jaime Schnieder the vacation is June **- June ** so I contacted him with questions about check in time and payment method and so forth. So he tells me that he is upgrading us to a better property by the conch cottage we are suppose to stay at has somebody staying there longer than expected by their house burnt down. I have no problem upgrading but the problem is I have tried to contact him since this conversation by email text phone call and no answer. So my concern is if i actually have a place to stay or if i need to find somewhere else? Also do you know if he is legit? Thanks Johannah Kindle
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Booking.com

Customer service issue
Reported by GetHuman750928
Jun 5th, 2018 - a yr ago
I have an issue with Booking.com too
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Seen by 5 customers so far
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Timeline
GetHuman750928 started working on this issue
Jun 5th, 2018 1:52am