I cancelled a reservation in April *****My reservation was for May ****. The advertisem...

GetHuman692091's customer service issue with Booking.com from May 2018

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The issue in GetHuman692091's own words
I cancelled a reservation in April *****My reservation was for May ****. The advertisement said no deposit, free cancelation as long as it is * days before the date of reservation.*There is a current charge of ***.**dls. I have written many e-mails, and I keep getting the same responses on re sending the same information all over again. Things like, copy of bank statement, merchant name , date of charge, last four of card, cardholders name...its annoying. Makes me feel booking.com is hesitating to refund my account. Also why does merchant name on the bank statement say Hotels.com? who is Hotels.com? why do they have my credit card information????? This sounds like a scam.
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Customer service issue
Reported by GetHuman692091
May 17th, 2018 - 10 mons ago
I have an issue with Booking.com too
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Seen by 3 customers so far
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GetHuman692091 started working on this issue
May 17th, 2018 12:18am