AT&T U-Verse Customer FAQ

If you're unable to get internet after receiving a new AT&T U-Verse modem, ensure the device has been correctly set up. This includes securing all cable and DSL connections, plugging the power cord into a working electrical outlet, and turning on the modem. Check the LED indicators to confirm if there's a stable connection. If you're still having issues, try rebooting the modem by unplugging it, waiting for a few seconds, and plugging it back in. Remember to also configure your Wi-Fi network with the new modem. If all these steps don't resolve the issue, it might be a problem that needs further attention from AT&T's technical support.

You can replace your U-Verse wireless TV receiver by ordering a new one from AT&T directly. Either call AT&T or use their online service. Once you have received your new receiver, you can follow the step-by-step instructions included to set it up. Make sure to return the old device using the pre-paid shipping materials AT&T provides. If you don't return your old device, you may be charged a non-return fee.

This issue typically arises when your AT&T U-Verse set top box isn't properly synchronized with your account details. To resolve this, first, try rebooting your box by unplugging it from the power, waiting for a few seconds, and then plugging it back in. If this doesn't work, you may need to reset your residential gateway. If none of these solutions work, this could mean that there's an issue with your subscription or that the set top box is defective, in which case you'll need to get in touch with AT&T U-Verse customer service.