T-Mobile Help Pages

T-Mobile Customer FAQ, Forum, and Online Help Desk

T-Mobile Help @ t-mobile.com
Customer Help
Average time to fix: (38 hours)
Busiest time: 9am
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Recent T-Mobile help topics searched

I need to adjust my t mobile balance. It got increased because I was sick and was unabl...
For two weeks my phone is dropping all calls. This resulted in me hanging on for over a...
my c card has been changed I have a new * to give you for auto pay
need to get rebate for phone when i added a line
Issue with motherboard
Thinking of making the switch to Verizon from t-mobile. Based on the offers you can giv...
Looking to switch from T-mobile to Verizon, what deal can you offer me?*Currently have...
I have called several times and notified them of the extremely poor signal service I ha...
I haven't had reception for a*while. I just found out they have been having problems s...
Service doesn't work I have to pay centrylink to use my tmobile service. I want tmobil...
My bill is to high for service that usually doesn't work. I have * lines on the account...
I just want some information on how to swap phones I have the iPhone and I don’t like i...
My phone no longer has voicemail when I tap on a voicemail that has came in my phone go...

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T-Mobile Online Help at t-mobile.com - Info & Stats

Help desk addresshttp://www.t-mobile.com/Contact.aspx
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time38
Rank amongst all ways to reach them12
Other means of communicationphone, chat, web, twitter, facebook
Communication customer rating60%
Quality of help rating68%
Votes for online help4,968
When this was last updatedTue Jan 31 2023 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-937-8997

T-Mobile Help Pages: What to Know

This is the T-Mobile help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for T-Mobile's best customer help page or faq or forum, this is the best entry point according to 130,326 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-937-8997) which we show above. Sometimes when you dig through the various help topics and volumes on t-mobile.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from T-Mobile agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting T-Mobile: General Information

T-Mobile has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with T-Mobile using 5 different media: phone, chat, web, twitter, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-937-8997 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like T-Mobile.

Do T-Mobile and GetHuman work together?

GetHuman has no relationship with T-Mobile and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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