T-Mobile Help Pages

T-Mobile Customer FAQ, Forum, and Online Help Desk

Average time to fix: (38 hours)
Busiest time: 2pm
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Recent T-Mobile help topics searched

I think someone broke into my phone.
Complications with insurance claim
Need Online Account unlocked
Today I had THE MOST HORRIFIC experience with the T-mobile store in Branford. I came in...
good afternoon I was approved for * lines and provided a ammount over the phone while...
Tmobile test drive issues
When I opt out of two lines, what would my payment be?
I got a new phone with a new phone number on the account of my friend who add me a thir...
How can I have my own apple id
Want to unlock iphone
Good night I got a lg k** from boss daughter she stopped using it I would love to get i...
Hey good evening, I'm abroad however I thought my iPhone *plus was unlocked in-order fo...
I would like to report a specific agent from T-Mobile for the Fraudulent activity that...
Can y'all unlock my iphone
Need to port numbers to T-Mobile
I am not paying **cents left on a bill after what I went through to leave T-Mobile.. I...
I would like to get a extension on my phone bill please ..... ..... ....
Get help with my issue

T-Mobile Online Help at t-mobile.com - Info & Stats

Help desk address
http://www.t-mobile.com/Contact.aspx
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
2pm
Average turnaround time
38
Rank amongst all ways to reach them
11
Other means of communication
phone, chat, web, twitter, facebook
Communication customer rating
64%
Quality of help rating
72%
Votes for online help
4,973
When this was last updated
Mon Jan 13 2020 08:00:00 GMT+0000 (UTC)
Best phone number
800-937-8997

T-Mobile Help Pages: What to Know

This is the T-Mobile help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for T-Mobile's best customer help page or faq or forum, this is the best entry point according to 130,326 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-937-8997) which we show above. Sometimes when you dig through the various help topics and volumes on t-mobile.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from T-Mobile agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting T-Mobile: General Information

T-Mobile has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with T-Mobile using 5 different media: phone, chat, web, twitter, facebook. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-937-8997 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like T-Mobile.

Do T-Mobile and GetHuman work together?

GetHuman has no relationship with T-Mobile and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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