Groupon Customer FAQ

If you see a negative $60 charge from Groupon, it may indicate a refund or a pending transaction. Regarding your confirmation email or tickets, these are typically sent immediately after a purchase, but sometimes emails can end up in the spam or junk folder. Please check there. If you still cannot find your confirmation, there is a link to the most up-to-date contact information right here on this page, which you can use for assistance.

To locate your order, try checking your email for the confirmation message sent by Groupon when you made the purchase. The email should contain order details and a receipt. If you have a Groupon account, log in and look for your orders under your account settings. If you still can't find the order, visit the link for the most up-to-date contact information provided on this page to get assistance.

To request a refund for a hotel reservation that the hotel could not find, you need to follow Groupon's refund policy. Generally, you will need to provide details of your purchase, such as the confirmation number, and any correspondence with the hotel. Refunds are typically processed through Groupon, so it's important to submit your request as soon as possible. Please check the specific guidelines on Groupon's site for your purchase type and any applicable timelines.

If you’re having trouble booking a date for your purchase, it could be due to availability issues or restrictions set by the merchant. Please double-check the details of the offer or any specific instructions provided. If the problem persists, there may be a technical issue or other factors at play that need to be resolved. Please refer to the most up-to-date contact information right here on this page to inquire further about your specific situation.

If you purchased a deal and can't find it, please check your account under "My Groupons." If you used Sezzle, ensure that the transaction was completed successfully. It may take a few moments for the purchase to appear in your account. If the issue persists, please review the confirmation email you received, which may provide additional details. You can also check the Sezzle app or website for transaction history. For further assistance, there is a link to the most up-to-date contact information right here on this page.