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Groupon Customer FAQ

Top Answers & How-to Guides

How do I Contact Groupon Customer Service?

The question we are asked most often is about how to talk to Groupon customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Delete My Groupon Account?

Deleting your Groupon account is simple, and you have a few options to do so. After logging in to your account, choose to delete your...

How do I update my account info on Groupon?

Groupon offers cashback and coupons to customers who buy from participating businesses. Vendors can manage their Groupon Gateway account...
Ask any question you have about Groupon customer service, get an answer now.

Recent Groupon Customer Questions

I booked a hotel at America extended stay for today but I put the wrong date for March 3rd instead of February 3rd to the 4th

We recommend checking the cancellation and modification policies associated with your booking. If the reservation is eligible for changes, you may be able to adjust the dates directly through your Groupon account or the booking confirmation email you received. Be mindful of any potential fees or penalties for modifying your reservation. If you need further assistance, please refer to the contact information available on this page.
Asked Feb 3, 2025 7:31 PM

I purchased a Groupon for an oil change and the merchant will not honor the Groupon or do the oil change

If a merchant refuses to honor your Groupon, it's best to check the details of the offer. There might be specific terms and conditions that apply. You can usually initiate a refund or report the issue through the Groupon website. Be sure to have your order number handy, as it will help streamline the process.
Asked Jan 30, 2025 8:40 PM

¿Cómo puedo devolver una compra que no he utilizado?

Para devolver una compra que no has utilizado, visita la sección de "Mis compras" en tu cuenta de Groupon. Allí encontrarás la opción para solicitar una devolución. Es importante seguir las instrucciones específicas para el tipo de oferta que adquiriste, ya que las políticas pueden variar. Asegúrate de hacerlo dentro del plazo indicado para realizar la devolución.
Asked Jan 15, 2025 10:56 AM

Guten Tag, ich habe ein Problem mit einer Bestellung. Die Bestell Nr.1006846384 , gekauft am 29.11.24. Sendungsnummer Nr. H 102331061732401010. Ich habe den Artikel nicht erhalten.

Hmmm... wir sind nicht sicher über die Details Ihrer Bestellung oder die Sendungsverfolgung. Es gibt jedoch einen Link zu den aktuellsten Kontaktinformationen auf dieser Seite, die Sie gerade ansehen.
Asked Jan 4, 2025 7:23 PM

Why did my money go to Groupon bucks? I want my cash back.

When you purchase a deal on Groupon, you may receive Groupon Bucks as a form of credit or incentive, depending on the promotion or offer associated with your purchase. If you prefer cash rather than Groupon Bucks, you can typically request a refund within the terms of the deal. However, Groupon Bucks cannot be converted back to cash. If you believe there has been an error, please refer to the specific terms of your purchase for guidance.
Asked Dec 31, 2024 8:34 PM

Help me with my Groupon customer service issue

Reporting Issues

How Do I Report Someone Using My Groupon?

Resolving a customer support issue can be a challenging experience, but there are several tools that Groupon offers to assist you,...

What Do I Do If My Groupon Order Is Missing?

Groupon offers coupons that can be used to purchase goods from different vendors at a discount. When you make orders from different...

What Do I Do If My Groupon Shipment Is Missing?

Missing shipments can be a frustrating experience for anyone. Groupon offers updates on its website to track your product shipment...

What Do I Do If My Groupon Is Marked as Delivered but Is Missing?

If your Groupon is missing, visit Groupon's website using your cell phone and check your "My Groupons" page. If it's not there, contact...

What Do I Do If My Groupon Voucher Isn't Working?

Groupon lets you purchase discounted goods in advance with a voucher. If the voucher isn't working, review the details and contact...

What Do I Do If I Bought a Groupon and the Code Does Not Work?

Finding a great deal on Groupon, such as a coupon or cashback, can be exciting until the code doesn't work. This article offers practical...

Account Management

How Do I Delete My Groupon Account?

Deleting your Groupon account is simple, and you have a few options to do so. After logging in to your account, choose to delete your...

How do I update my account info on Groupon?

Groupon offers cashback and coupons to customers who buy from participating businesses. Vendors can manage their Groupon Gateway account...

Gifts and Orders

How Do I Send a Gift with Groupon?

Buying gifts on Groupon is a wonderful way to save money and show your friends and family that you're thinking about them. Keep in...

Why Does My Groupon Order Say It's Still Processing?

This article discusses the possible reasons why your Groupon order remains listed as "Processing." Three different reasons are described,...

How do I find my Groupon purchase?

Groupon has revolutionized how people save and experience activities, eat out, and make purchases from local businesses. If you ever...

How do I get Groupon to refund my order?

Groupon is an online marketplace where customers can purchase deals on various products and services. Getting a refund on Groupon can...

How do I change my Groupon order?

Accidents can happen. So what do you do if you purchased a Groupon and you need to change your order? Follow these steps below to ensure...

How do I cancel my Groupon order?

Groupon offers virtual coupons for saving money, but refund policies vary by product or service. Local Deals can be returned within...

Refunds and Policies

What do I do with my expired Groupon deals?

To find out what options are available for expired Groupons, visit the Groupon homepage, scroll to the bottom for "Terms of Use," click...

What is the Groupon refund policy?

The Groupon refund policy allows customers to receive a refund on any eligible voucher within the specified refund period. For Local...
We look to the Groupon issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Groupon issues reported to GetHuman
FAQ Table of Contents

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