Groupon Customer FAQ

Voucher codes can sometimes have restrictions, such as expiration dates or specific terms of use. It's important to check if the code is still valid and to ensure it matches exactly what was given, including any symbols or spaces. If the issue persists, it may be helpful to review the terms associated with that voucher.

If you purchased a Groupon and did not receive a redemption code, it's possible that the deal you purchased does not require one. Some Groupons are redeemed directly at the merchant without a code. Verify the details of the deal in your account under "My Groupons". If the spa still requires a code and you've confirmed you should have one, check for any emails from Groupon that might contain the code or details.

If you entered an incorrect email address during your Groupon purchase and cannot access your voucher, check the email used to confirm the order, as it may still contain your voucher details. If you have the order number and proof of payment, you may be able to retrieve the voucher through Groupon's processes. Ensure you follow any links or instructions provided on the Groupon site regarding retrieving orders or vouchers.

If you purchased tickets and did not receive an email confirmation, please check your spam or junk email folder. Sometimes, emails may be filtered there. If you still cannot find the confirmation, there is a link to the most up-to-date contact information right here on this page for further assistance.

To change the email used to buy a Groupon, you need to update your account information. Log in to your Groupon account, go to "Account Settings," and look for the section to update your email address. After making your changes, ensure you confirm any verification emails sent to your new address.