Comcast Help Pages

Comcast Customer FAQ, Forum, and Online Help Desk

Comcast Help @ customer.comcast.com
Customer Help
Average time to fix: (7 hours)
Busiest time: 10:45am
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Recent Comcast help topics searched

Would like to change my current plan to another
I need to extend for billing payment
Internet hasn’t been working and modem has been reset many times
Internet connectivity problems
No internet, no tv, no landline*I am a Comcast customer.
NEED PAYMENT ARRANGEMENTS
No internet ,tv,Orlando line phone
voice line is not working
No internet. Just installed modem and nothing.
I was charged twice today for the same bill I would like one payment return back to my...
Payment was scheduled for May **th but has the wrong account *. How do I reschedule? A...
I scheduled a payment for our April bill and it was taken out of the wrong account so I...
We used to watch the channel *** and I'm * and now it has changed and went to another c...
I am moving and need to schedule an appointment to have new lines run into the rooms th...
Need cable box upgrade for Bluetooth

Get help with my issue

Comcast Online Help at customer.comcast.com - Info & Stats

Help desk addresshttp://customer.comcast.com/Pages/Help.aspx
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time7
Rank amongst all ways to reach them14
Other means of communicationphone, chat, twitter, web
Communication customer rating76%
Quality of help rating73%
Votes for online help2,911
When this was last updatedTue May 17 2022 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-934-6489

Comcast Help Pages: What to Know

This is the Comcast help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Comcast's best customer help page or faq or forum, this is the best entry point according to 331,158 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-934-6489) which we show above. Sometimes when you dig through the various help topics and volumes on customer.comcast.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Comcast agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Comcast: General Information

Comcast has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Comcast using 4 different media: phone, chat, twitter, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-934-6489 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Comcast.

Do Comcast and GetHuman work together?

GetHuman has no relationship with Comcast and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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