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Williams-Sonoma Customer FAQ

Top Answers & How-to Guides

What is Williams-Sonoma's Phone Number?

The question we are asked most often is about how to talk to Williams-Sonoma customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I return furniture or oversized items?

Yes, Williams-Sonoma allows returns for furniture or oversized items within 30 days of delivery. To initiate the return process, customers...
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Returns

What Is the Williams Sonoma Return Policy?

If you need to return an item you purchased from Williams Sonoma, you should be able to do so if you have proof of purchase and make...
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How long do I have to return an item?

You have 30 days to return an item purchased from Williams-Sonoma. We want you to be completely satisfied with your purchase, so if...
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What items are eligible for return?

Most items purchased from Williams-Sonoma are eligible for return. This includes products like cookware, kitchen appliances, cutlery,...
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Can I return an item without a receipt?

Yes, Williams-Sonoma allows returns without a receipt within 30 days of purchase. However, please note that in such cases, the refund...
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Can I return an online purchase to a physical store?

Yes, you can return an online purchase to any physical Williams-Sonoma store. We understand that sometimes products may not meet your...
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Can I exchange an item instead of returning it?

Yes, you can exchange an item instead of returning it. At Williams-Sonoma, we understand that sometimes your purchase might not be...
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Is there a restocking fee for returns?

No, Williams-Sonoma does not charge a restocking fee for returns. We want our customers to be completely satisfied with their purchases....
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Do I have to pay for return shipping?

No, Williams-Sonoma offers free return shipping for most items. If you are not completely satisfied with your purchase, you can simply...
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How long does it take to process a return?

The processing time for returns at Williams-Sonoma may vary, but we strive to handle them as efficiently as possible. Once your returned...
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Can I return personalized or monogrammed items?

Unfortunately, personalized or monogrammed items cannot be returned to Williams-Sonoma. These products are specifically customized...
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Can I return furniture or oversized items?

Yes, Williams-Sonoma allows returns for furniture or oversized items within 30 days of delivery. To initiate the return process, customers...
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Damaged Items

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item from Williams-Sonoma, please contact our Customer Service team as soon as possible. We will...
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Help me with my Williams-Sonoma customer service issue

Ask any question you have about Williams-Sonoma customer service. We will do our best to get you answers right away.
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