Can I return furniture or oversized items?

Yes, Williams-Sonoma allows returns for furniture or oversized items within 30 days of delivery. To initiate the return process, customers can contact customer service via phone or email. The item must be in its original condition and packaging for a successful return. Williams-Sonoma offers complimentary return shipping for most furniture and oversized items. However, certain items may require the customer to schedule a return through a designated carrier. Refunds are issued in the original form of payment used for the purchase, and return shipping fees, if applicable, are deducted from the refund amount. Please note that personalized and final sale items are not eligible for return. For more detailed information regarding the return process for furniture or oversized items, customers can refer to the Returns section of the Williams-Sonoma website.