Williams-Sonoma Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Williams-Sonoma?
Q:
Does Williams-Sonoma offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Williams-Sonoma below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Williams-Sonoma phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press or say anything
Below are some clips we've found from Williams-Sonoma's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Williams Sonoma.
Your call may be monitored or recorded for quality and training purposes.
Please let us know why you are calling. You can say track my order, new order, received a furniture scheduling notification, Capital One credit card, or customer service."
Excerpt from a call with Williams-Sonoma
Friday, May 17, 2024 4:13 PM
The first phone menu
"Thank you for calling Williams Sonoma.
Your call may be monitored or recorded for quality and training purposes.
Please let us know why you are calling. You can say track my order, new order, received a furniture scheduling notification, Capital One credit card, or customer service.
Sorry. I didn't get that.
For all other inquiries, say customer service.
Or press five.
Let's try something else. To track an existing order, say track my order or press one.
If you received a notification to schedule your delivery, or need to change your delivery appointment, save furniture scheduling, or press two."
Excerpt from a call with Williams-Sonoma
Friday, May 17, 2024 4:13 PM
What are the hours and when should I call?
Williams-Sonoma operates the call center for this 877-812-6235 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 76 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Williams-Sonoma call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Williams-Sonoma phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Williams-Sonoma staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Williams-Sonoma is Monday. The most busy day to call is Thursday, which averages 240% more phone calls by comparison. Again, this is based on a sample of 76 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Mon
- Quietest
- Tue
- Wed
- Thu
- Busiest
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.
The best time to call Williams-Sonoma
In summation, the best day to call Williams-Sonoma is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Williams-Sonoma staffs the call center well on Monday.
Why Customers Call Williams-Sonoma
If you have time to do a bit of reading before you call Williams-Sonoma, we recommend you read over some of our problem-specific articles.
What Is the Williams Sonoma Return Policy?
If you need to return an item you purchased from Williams Sonoma, you should be able to do so if you have proof of purchase and make the return within 30 days of the date of purchase. There are several restrictions on which items are eligible for return, and even more restrictions for international returns. You can make returns via UPS or in person to a Williams Sonoma retail store.
Can I return personalized or monogrammed items?
Unfortunately, personalized or monogrammed items cannot be returned to Williams-Sonoma. These products are specifically customized to meet your preferences and cannot be resold to other customers. Williams-Sonoma takes pride in their commitment to exceptional customer service, ensuring each product meets the highest quality standards. They encourage customers to carefully review their orders before personalization to avoid any errors or issues. In the case of damaged or defective personalized items, Williams-Sonoma will gladly replace or refund the purchase. However, it is crucial to notify their customer service team within 30 days of receiving the product. Contacting Williams-Sonoma's support team for any further concerns or inquiries is recommended.
Can I return an item without a receipt?
Yes, Williams-Sonoma allows returns without a receipt within 30 days of purchase. However, please note that in such cases, the refund will be issued in the form of merchandise credit at the lowest selling price within the previous 30 days. This credit can be redeemed for any purchase at Williams-Sonoma, both in stores and online. In order to facilitate the return process, it is helpful to present a valid photo ID when returning an item without a receipt. Williams-Sonoma aims to provide exceptional customer service, and their flexible return policy ensures that customers can easily exchange or receive store credit for items they wish to return, even without a receipt.
Top Williams-Sonoma customer service problems
Click the link above to get answers to just about any Williams-Sonoma customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Williams-Sonoma, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I was charged twice for a wedding gift I bought."- From a call lasting 1m 34s , Jun 27, 2024 5:08 PM
Wrong dinner set received: "I ordered a dinner set that arrived with twice as many dinner plates and no smaller plates."- From a call lasting 12m 15s , Jun 1, 2024 10:07 PM
Missing coffee maker delivery: "I ordered a coffee maker online in May and it hasn't been delivered as expected, also did not receive an order confirmation email."- From a call lasting 3m 14s , May 17, 2024 4:13 PM
Order issue in Australia: "I've made a mistake somehow with my order from Australia and was charged $83 for wrapping."- From a call lasting 10m 7s , Jan 27, 2024 2:13 AM
More Williams-Sonoma Customer Service Contacts
There are of course other ways to contact Williams-Sonoma customer service besides the phone. Below we list the best ones, by medium.
Williams-Sonoma Customer Service Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Williams-Sonoma provides this option.
Williams-Sonoma Customer Email Addresses
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Williams-Sonoma will reply our your email.
Williams-Sonoma Customer Help Desk / Web Support
As a last, sometimes only, resort- Williams-Sonoma customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Williams-Sonoma's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Williams-Sonoma agent. This phone number is Williams-Sonoma's best phone number because 3,456 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-812-6235 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Williams-Sonoma first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email or web. In total, Williams-Sonoma has 1 phone number. It's not always clear what is the best way to talk to Williams-Sonoma representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Williams-Sonoma. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Williams-Sonoma. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.