DHL Express Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at DHL Express?
A:Say "Help with something else" at the first menu. Then say "Representative.". You can also use our free service that can talk to DHL Express for you and report back. Q:
Does DHL Express offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 5am-7pm MST. The least busy day is Tuesday, and the most busy day is Thursday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for DHL Express below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this DHL Express phone number to document the phone system.
Here is how our research team describes the way the DHL Express phone system greets you: To schedule a pickup, press 1. Track order, press 2. Get a rate quote, press 3. Find a drop-off location, press 4. Help with something else, press 5.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Help with something else" at the first menu. Then say "Representative."
Below are some clips we've found from DHL Express's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling DHL.
For your convenience, we have live chat available at myDHL dot com.
Due to high holiday volumes, you may see your packages on hold.
Rest assured, no action is required from your end.
Our team is actively working to resolve this.
Please check my DHL dot com for the latest updates.
Thank you for your understanding and patience.
DHL Express.
Your specialist in international shipping. For quality and training purposes, calls may be monitored and recorded, and feel free to interrupt me at any time.
Which would you like to do? Say schedule a pickup, track a package, get a rate quote, find a drop off location, or help with something else.
If you want DHL to pick up a shipment at a specific address, say schedule a pickup or press one.
If you have a DHL tracking number and want to find out the status of a shipment, say track a package or press two."
Excerpt from a call with DHL Express
Friday, January 5, 2024 11:54 PM
They may ask you to enter information with the dial pad
"Thank you for calling DHL.
For your convenience, we have live chat available at myDHL dot com.
DHL Express.
Your specialist in international shipping. For quality and training purposes, calls may be monitored and recorded, and feel free to interrupt me at any time.
Which would you like to do? To say schedule a pickup, track a package, get a rate quote, find a drop off location, or help with something else?
Alright.
Using the keypad, please enter your ten digit tracking number followed by the pound key."
Excerpt from a call with DHL Express
Saturday, March 2, 2024 4:40 PM
They may ask you to say or enter information
"Thank you for calling DHL. For your convenience, we have live chat available at myDHL dot com.
DHL Express.
Your specialist in international shipping. For quality and training purposes, calls may be monitored and recorded, and feel free to interrupt me at any time.
Which would you like to do? Say schedule a pickup, track a package, get a rate quote, find a drop off location, or help with something else?
Alright.
And do you have a nine digit DHL account number that you want to use for this collection?
You want to speak to a representative.
Is that right?
Alright. What's the DHL account number you will be billing?
Or say, I don't have one."
Excerpt from a call with DHL Express
Friday, April 26, 2024 1:07 PM
The first phone menu
"Thank you for calling DHL.
For your convenience, we have live chat available at myDHL dot com.
DHL Express.
Your specialist in international shipping. For quality and training purposes, calls may be monitored and recorded, and feel free to interrupt me at any time.
Which would you like to do? Say schedule a pickup, track a package, get a rate quote, find a drop off location, or help with something else.
To find out how long it will take or how much it will cost to ship your package, say get a rate quote,
For anything else, such as a billing question or delivery notice,
say help with something else or press five.
If you want DHL to pick up shipment at a specific address, say schedule a pickup or press one.
If you have a DHL tracking number and want to find out the status of a shipment, say track a package or press two."
Excerpt from a call with DHL Express
Saturday, May 25, 2024 7:16 PM
What are the hours and when should I call?
DHL Express operates the call center for this 800-225-5345 phone number Mon-Fri 5am-7pm MT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 279 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the DHL Express call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DHL Express phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DHL Express staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call DHL Express is Tuesday. The most busy day to call is Thursday, which averages 32% more phone calls by comparison. Again, this is based on a sample of 279 calls made with our AI-powered, web-based phone in the last 90 days.
- Mon
- Tue
- Quietest
- Wed
- Thu
- Busiest
- Fri
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.
The best time to call DHL Express
In summation, the best day to call DHL Express is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that DHL Express staffs the call center well on Tuesday.
Why Customers Call DHL Express
If you have time to do a bit of reading before you call DHL Express, we recommend you read over some of our problem-specific articles.
What countries does DHL Express ship to?
DHL Express ships to over 220 countries and territories worldwide. With an extensive global network, we reach all major destinations, making it easier for businesses and individuals to send parcels internationally. Whether you want to ship to popular destinations like the United States, China, Germany, or the United Kingdom, or need to send a package to a remote location, DHL Express has you covered. Our strong presence in emerging markets also ensures seamless delivery to countries in Africa, Asia-Pacific, Latin America, and the Middle East. Furthermore, DHL Express offers a wide range of shipping solutions, including express delivery, time-definite deliveries, customs clearance services, and online tracking, ensuring your package is delivered safely and swiftly to its destination.
Top DHL Express customer service problems
Click the link above to get answers to just about any DHL Express customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to DHL Express, and their purpose. Are any of these similar to the reason you are trying to call?
Request to speak to representative: "I need to speak to a representative."- From a call lasting 3m 13s , Jun 28, 2024 10:32 AM
Schedule home pickup: "I need you to schedule a pickup for me at my home."- From a call lasting 9m 40s , May 6, 2024 6:22 PM
Package delivery inquiry: "I had a package that was supposed to come, and I guess I wasn't anybody here to pick up the package."- From a call lasting 6m 43s , Apr 26, 2024 1:07 PM
Tracking number inquiry: "Hi there. I got my tracking number, and my parcel doesn't arrive at my address."- From a call lasting 3m 5s , Mar 22, 2024 5:09 PM
Package delivery issue: "They said I signed for it, but I did not."- From a call lasting 10m 27s , Feb 29, 2024 1:50 AM
Incorrect delivery address: "Hi, my package was delivered to Birmingham but my address is in Tuskegee, can you help me locate it?"- From a call lasting 6m 19s , Feb 28, 2024 8:31 PM
Package pickup delay: "I was supposed to have a package picked up on Friday, and it's still on my porch."- From a call lasting 6m 26s , Feb 14, 2024 1:41 PM
Shipping cargo inquiry: "I just want to ship cargo from Ethiopia to Dubai."- From a call lasting 5m 25s , Feb 13, 2024 6:20 PM
More DHL Express Customer Service Contacts
There are of course other ways to contact DHL Express customer service besides the phone. Below we list the best ones, by medium.
DHL Express Customer Service on X (formerly Twitter)
DHL Express, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
DHL Express Customer Help Desk / Web Support
As a last, sometimes only, resort- DHL Express customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is DHL Express's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DHL Express agent. This phone number is DHL Express's best phone number because 12,756 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-225-5345 include Issue with order, Track order, Complaint, Lost package, Make a shipment and other customer service issues. Rather than trying to call DHL Express first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, DHL Express has 1 phone number. It's not always clear what is the best way to talk to DHL Express representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for DHL Express. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DHL Express. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.