Williams-Sonoma Customer Service Issues

I purchased a cashmere throw as a wedding gift, but the presentation by William Sonoma was disappointing. The throw arrived simply wrapped in a bland cardboard box with no gift box or tissue paper. The enclosure card was plain and had fallen out of the box during delivery, which was embarrassing for both me as the sender and for the recipients. While I appreciate the monetary credit given after my complaint, the issue was not about money. I want a proper gift box and tissue paper to be sent to me urgently so I can repackage the gift for the recipients to collect. The way the gift was presented cheapened the experience for all involved, and I hope this mistake is not repeated for others. My order number is [redacted], and I trust that this matter will be addressed promptly. Thank you for your attention to this matter. - Jan Spinell

I purchased a luxurious cashmere throw for a soon-to-be married couple but was shocked when the gift arrived gift wrapped in an unsightly warehouse cardboard box with no gift box or proper presentation. The cashmere throw was haphazardly packaged in plastic with cheap bubble wrap. The enclosure card was plain and fell out of the delivery box. My embarrassment and the recipients' disappointment were immense. Although I received a monetary credit after complaining, the issue was not about money but the careless and distasteful handling by Williams Sonoma. I need a gift box and tissue paper sent promptly to properly present the gift to the couple. I hope this situation can be rectified promptly to prevent it from happening to others. My order number is [redacted]. I await your immediate response. Sincerely, Jan S.

I have been trying to reach out via email for an exchange, but all my emails are being returned. After browsing the catalog, I found very few items priced under $8, with no tea balls available under that price except for Cotton Cooking Twine, item number 86-[redacted], priced at $4.95 each. Could you send this item as a replacement? Alternatively, I am willing to pay the extra $1.95 for the OXO TWISTING tea spoon, as it is the only other tea ball item I found. Please respond promptly as customer satisfaction is important to me. Thank you. K. Mather

Order number #[redacted][redacted]: I purchased sticky buns for a 60th birthday celebration. Unfortunately, there were several issues with the delivery. Initially, the buns were late, arriving three days after the promised date, already thawed and proofed. The recipient informed me of the situation, mentioning they were told the buns were back-ordered, which turned out to be incorrect. After contacting customer service, they offered a $20.00 refund and assured me of a reshipment for same-day delivery. Disappointingly, the package did not arrive as guaranteed. This experience has been exceptionally disappointing, as I have used William Sonoma for gifts in the past without any problems. Additionally, lengthy hold times on the phone resulted in disconnections, leading me to resort to the chat line for assistance. This whole ordeal has consumed a significant amount of my time. I am hoping for a full refund and a gift certificate to be sent to the recipient.

Order number [redacted][redacted]. I received the 15-piece WS Goldtouch bakeware set. While washing and storing the items, I noticed some pieces seem to be seconds: - 2 quarter sheets have scratches on the edges and lack Goldtouch finish - 2 half cooling racks - one is bent, and the other has a badly misshaped foot bar - 1 cake pan has a noticeable manufacturing bump - 1 cookie sheet has a bump I would like to exchange the damaged pieces at the Houston Highland Village location.

Hello, my name is Larry Brunswick, and I began working at your company on August 8th. I worked the full day on August 8th and 2 hours on August 9th, but I have not received any payment for my work. When I returned from lunch on August 8th, the head receptionist, a black lady, mentioned that I needed a badge. She contacted Stephanie, the manager, who said it was fine for me to keep working even though I hadn't passed the forklift test. I was then given another task to do. The following day, Stephanie informed me that I should have been fired, which was confusing as she had not mentioned this earlier. I believe I should have been paid for 10 days of work, and I have not received any payment yet. I worked hard, and I hope you can check your cameras to verify this. Please contact me at [redacted]. Thank you for your attention.

I have been attempting to return two baking sheets for weeks but have struggled to print the return label. Despite multiple calls to your company, the assistance provided was ineffective, leaving me with no choice but to try to return the package in person. The address I was given, [redacted]-R Polk Lane, Olive Branch, MS [redacted], has caused issues with the post office due to the unusual "R" designation. With the return deadline approaching fast and significant costs involved in returning the items via the post office or UPS, I am requesting a return label to be mailed to me and an extension on the return deadline. I have already spent a considerable amount on your products and invested a significant amount of time trying to resolve this issue. Thank you for your assistance. - Sarah J.

I visited Williams Sonoma in Portland, Maine today and had a disappointing experience. I wanted to buy Blueberry Belgium Waffle mix, but due to store restrictions, I couldn't touch the products. The salesman picked a can, which I later realized had expired in July [redacted]. I returned to the store, but they didn't have any in stock. I settled for Lemon Waffle mix with an expiration date of July [redacted]. The staff didn't apologize or offer a discount, even after I asked. Despite the inconvenience, I purchased the Lemon mix. This encounter has left me disheartened and may alter my future shopping habits at Williams Sonoma. -L.D.

Hello, I am Marie. On Tuesday, I visited your store at Village Gulfstream Park in Miami, Florida, and found a table and chair that I liked. I informed the manager of my interest and returned the next day, Wednesday, to purchase the set. However, I was informed that there was a price discrepancy. Initially, I was quoted $[redacted].97 for the table and chairs, but now the manager, Blanca Lapinskas, claims the correct price is $[redacted].97. I believe there was a misunderstanding, as I should be charged the price I was originally quoted. It is important to honor the price agreed upon. Thank you.

I placed an order for the Shun Premier 10-piece Knife Set on October 26 with Order #[redacted] at a price of $[redacted].95. It is frustrating to see the item still being advertised without being prepared for shipping. I noticed that the Flatirons store in Denver has inventory available. I live on the Big Island in Hawaii, so my children who reside in Denver could easily pick it up for me from the store. However, I am unsure if the sales price would be honored for an in-store purchase. Can you clarify this situation please?

I visited your Santa Barbara store to purchase the 12-cup Cuisinart Food Processor. The displayed price was $[redacted].99, but I was told it was $[redacted].99 as they needed to order it. I pointed out the discrepancy, but they claimed it was the display price. When I requested to buy the display item, they refused. Even when I offered to order it for pick up, they insisted on the higher price. This feels like a "bait and switch" tactic. Can you clarify why this is happening at WS?

I have a Williams Sonoma Canada gift card from a friend in Kingston, Ontario, to purchase an Oxo triple timer for her. The card, received years ago as a gift, hasn't been used due to travel constraints. Unfortunately, we lack the pin number required for online use, and the provided customer service number seems incomplete ([redacted] [redacted] [redacted]). Could you confirm the last digit of the phone number for assistance in Canada? Thank you. - Eleanor R.

In early November, I ordered two jars of herbs as gifts. Upon examining the items, I noticed a thin black line on one jar. Initially, I thought it was a shadow, but recently saw it had spread down and around the jar, even breaking through near the handle. I have photos but need help uploading them here. I don't expect any action due to the time passed since the shipment, but wanted to inform you about the damaged item. It might be worth considering not carrying this product in the future.

I am Willie J. and was employed at the Memphis, TN Sonoma Cove location in [redacted]. I was terminated after a dispute with HR representative Deborah A. regarding missing pay. She was unhelpful and made a dismissive remark, leading to a heated exchange where I accidentally injured my foot. Despite reporting the incident to management, I was escorted out of the building for alleged threats. Despite attempts to resolve the issue, I was labeled as terminated for theft, hindering my job search. Upon reapplying, I was initially welcomed back but later escorted out again for the same reason. This unjust treatment and lack of communication from the company have left me frustrated. I am willing to escalate this matter if necessary to clear my name and seek compensation. Thank you for your attention.

I was promised by Williams Sonoma that my gift would be wrapped, however, it arrived unwrapped. My son opened it and there was no gift wrap. I informed the complaints department three times about this issue. I am disappointed, as now the gift will not be ready for the holiday. I feel deceived by an employee who assured me it was wrapped. I am seeking compensation for this inconvenience or else I will not return to the store. I need to speak to a supervisor who can offer more than just an apology. Thank you, Sally B.

Hello, I'm Dhruv, and I wanted to introduce Sampada Synthetics, our manufacturing and export company based in Agra, India, with over 50 years of experience. We are interested in supplying products to your company. Please provide your business email so I can send you our company profile with more information and sample of our product range. Thank you

I'm currently experiencing difficulties with the customer service provided by Williams-Sonoma, and specifically with my West Elm credit card which I utilize for purchases at Williams-Sonoma. On November 24, [redacted], I bought a Nespresso espresso maker with Order # [redacted]61 using my West Elm rewards. After receiving it and being unhappy with the product, I wished to return it and exchange it for a more expensive Breville model. I contacted customer service seeking guidance on how to proceed, particularly regarding using my rewards for the new purchase. Karen Faiella, a Customer Care Supervisor, provided instructions on returning the initial coffee maker and purchasing the second one, as it was on sale. After returning the first maker on December 14th with Return # W[redacted]34, and ordering the new one on December 11th with Order # [redacted]04, I attempted to reach Karen for assistance in transferring the rewards, but received no response to my emails or calls. Subsequent interactions with another supervisor revealed that Karen had given incorrect information and efforts to rectify the situation have been unavailing, including my attempt to contact corporate customer service on January 6th, which also went unanswered. I am very displeased with the service I have received and am seeking a resolution to this matter. Had I been informed initially that the rewards could not be applied to my purchase, I would not have proceeded with buying the second coffee maker.

I purchased a wedding gift online from Williams Sonoma. Upon receiving the confirmation email, I noticed that the gift was being sent directly to the couple instead of to me. I wanted it delivered to me so I could bring it to their wedding shower. I tried unsuccessfully to modify the order online and later contacted Customer Service. Despite speaking to two representatives, they informed me that the shipping address couldn't be changed or the order canceled. They suggested that I reach out to UPS to alter the delivery address, which I have not been successful in doing. As a result, the gift will be sent to the couple's address too early and without wrapping or a card. I am now left without a gift for the shower. This situation has been quite frustrating and disappointing.

I encountered an issue with my address for a gift card delivery due to a computer system error. Calling the [redacted] number multiple times only provided the same unhelpful message. I was frustrated by the lack of human interaction and had to resort to a chat. The new delivery date is now set for July 24th, a significant delay from my initial purchase date of July 1st. It's disappointing that the company didn't proactively reach out to inform me of the address problem via email. This experience has left me dissatisfied, and I am hesitant to make future online purchases from your company. Improvements are needed in the computer system to ensure timely and accurate deliveries for customers.