Can I exchange an item instead of returning it?

Yes, you can exchange an item instead of returning it. At Williams-Sonoma, we understand that sometimes your purchase might not be exactly what you expected. If you wish to exchange an item, simply bring it back to any of our store locations within 30 days, along with the original receipt or packing slip. Our friendly and knowledgeable staff will be happy to assist you in finding another item that better suits your needs. In the case of online purchases, you can also initiate an exchange by contacting our customer service team, who will guide you through the process. Please note that exchanges are subject to availability and any price difference between the returned and exchanged item will be handled accordingly.