Netflix (UK) Customer FAQ

There could be several reasons why you're having trouble creating a Netflix account. Common issues include problems with your internet connection, incorrect payment information, or already existing accounts under your email address. Please check that all fields are filled out correctly and ensure that your payment method is valid. If the problem persists, there may be further instructions available on the Netflix website to help you resolve the issue.

If you're having trouble removing a device from your Netflix account and are not receiving assistance via email, please check the most up-to-date contact information linked right here on this page. This link will provide you with the necessary details to resolve your issue effectively.

If you believe your Netflix account has been hacked and the email address has been changed, we recommend you try to reset your password using the original email address. If you cannot access that email or if the password reset does not resolve the issue, follow the procedures listed on the Netflix contact page for account recovery. There’s a link to the most up-to-date contact information right here on this page that you are viewing.

If you're unable to log in on your laptop and it's prompting you to sign up, it could be due to incorrect login credentials or a browser issue. Ensure you're using the same email address and password you use on your mobile phone. Clear your browser's cache and cookies, or try a different browser. If you're still having trouble, there may be an issue with your account. You can find the most up-to-date contact information right here on this page you're viewing to get direct assistance.

If you notice an incorrect charge after changing your plan, it could be due to the billing cycle or specific promotional offers. Charges may adjust based on your previous plan's end date or when the new plan takes effect. Please check your account for any notices or details regarding this change. If the discrepancy persists, we recommend reviewing your billing history for clarity.