Updated

Netflix (UK) Customer FAQ

Top Answers & How-to Guides

What is Netflix (UK)'s Phone Number?

The question we are asked most often is about how to talk to Netflix (UK) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Netflix (UK) Account?

If you forgot your Netflix login information, it is still possible to recover your account with these helpful tips.

How Do I Cancel My Netflix (UK) Account?

If you no longer need your Netflix subscription, you can easily cancel your Netflix UK account? You can do it in a few simple steps...
Ask any question you have about Netflix (UK) customer service, get an answer now.

Recent Netflix (UK) Customer Questions

how can I notify netflix re change of payment card phone number please

To notify Netflix of a change in your payment card or update your phone number, you can go to the "Account" section on the Netflix website. From there, you can update your payment information under "Billing details" and adjust your phone number under "Account preferences".
Asked Jul 11, 2024 12:04 PM

How do I cancel this monthly payment?

To cancel your Netflix subscription in the UK, sign in to Netflix, go to the "Account" page, and select "Cancel Membership" under the "Membership & Billing" section. Follow the prompts to complete the cancellation.
Asked Jul 3, 2024 10:50 AM

I don't remember my password and don't have access to my old phone number either.

If you've forgotten your Netflix password and don't have access to your old phone number, you can still reset your password via email. Navigate to the sign in page and select "Need help?" Then, select "Email" under the Reset your password header. Enter your email address and select "Email Me." You will then receive an email with instructions for resetting your password. If you don't have access to the email address associated with your Netflix account either, it would be best to create a new Netflix account. Please note that subscription fees, if any, will apply.
Asked Jun 19, 2024 10:27 AM

How much is the Standard Netflix package?

The Standard Netflix subscription package in the UK currently costs £9.99 per month. This plan allows you to stream Netflix on two screens at the same time in high definition (HD). Please note that the price and package offerings are subject to changes by Netflix at their discretion.
Asked Jun 7, 2024 3:23 PM

Netflix doesn’t recognise my emailaddress

If Netflix doesn't recognise your email address, it could be that you've made an error while typing it in or you're using a different email address than the one registered for your account. Be sure to check for any typos and ensure you're using the right email. If your email address is still not recognised, it's possible you may not have an account with Netflix. If you believe this to be an error, ensure you've entered the email correctly or try a different email address linked to your account. If the problem persists, you could try resetting your password as a way of verifying your email address.
Asked Jun 7, 2024 2:18 PM

Help me with my Netflix (UK) customer service issue

Account Management

How Do I Recover My Netflix (UK) Account?

If you forgot your Netflix login information, it is still possible to recover your account with these helpful tips.

How Do I Cancel My Netflix (UK) Account?

If you no longer need your Netflix subscription, you can easily cancel your Netflix UK account? You can do it in a few simple steps...

How Do I Dispute a Charge with Netflix (UK)?

Typically, Netflix will only charge you once, but some customers have registered complaints of multiple Netflix charges appearing on...

Device Compatibility

Can I watch Netflix (UK) on multiple devices at the same time?

Yes, you can watch Netflix (UK) on multiple devices simultaneously. Netflix offers different plans that allow for streaming on multiple...

What devices are compatible with Netflix (UK)?

Netflix (UK) is compatible with a wide range of devices to offer you convenient access to your favorite shows and movies. You can easily...

Streaming Quality

What is the video quality of Netflix (UK) streaming?

The video quality of Netflix (UK) streaming varies depending on the subscription plan and the device used. Netflix offers three video...

Offline Viewing

Can I download shows and movies on Netflix (UK) to watch offline?

Yes, Netflix (UK) allows you to download shows and movies for offline viewing. This feature is available on the Netflix app for smartphones...

Parental Controls

Is parental control available on Netflix (UK)?

Yes, Netflix (UK) offers parental controls to help parents ensure appropriate content for their children. With the parental control...

Payment Methods

What payment methods are accepted for Netflix (UK) subscriptions?

For Netflix (UK) subscriptions, various payment methods are accepted to provide convenient options for users. The accepted payment...

Subtitles

Are subtitles available for foreign language content on Netflix (UK)?

Yes, subtitles are available for foreign language content on Netflix in the UK. Netflix offers a wide range of subtitles for foreign...
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated