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Nasty Gal Customer FAQ

Top Answers & How-to Guides

How do I Contact Nasty Gal Customer Service?

The question we are asked most often is about how to talk to Nasty Gal customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I unsubscribe from your newsletter?

To unsubscribe from the Nasty Gal newsletter, look for the unsubscribe link at the bottom of their emails. If you cannot find...

Can I change or cancel my order?

Once an order is placed with Nasty Gal, it is processed quickly, limiting the time available for changes or cancellations. It...
Ask any question you have about Nasty Gal customer service, get an answer now.

Recent Nasty Gal Customer Questions

I ordered size 6 and they’re sending me size 10

We're sorry to hear about the mix-up. We suggest that you initiate a return for the incorrect item you received. Nasty Gal provides easy returns and you should be able to return the incorrect size and re-order the correct size. Make sure to double check your size before placing the order to prevent any future mix-ups. We apologize for any inconvenience this may have caused.
Asked Jun 4, 2024 4:14 PM

Help me with my Nasty Gal customer service issue

Account Management

How can I unsubscribe from your newsletter?

To unsubscribe from the Nasty Gal newsletter, look for the unsubscribe link at the bottom of their emails. If you cannot find...

Can I change or cancel my order?

Once an order is placed with Nasty Gal, it is processed quickly, limiting the time available for changes or cancellations. It...

Shipping Information

Do you offer international shipping?

Nasty Gal provides international shipping to numerous countries, allowing customers outside the U.S. to place orders....

How long does delivery take?

Delivery times from Nasty Gal depend on factors like shipping method and location. Standard U.S. shipping usually takes five to...

Can I track my order?

Yes, customers can track orders from Nasty Gal by using the tracking number provided in the shipping confirmation email or by...

Returns and Exchanges

Can I return my order?

Nasty Gal allows returns if items are unworn, unwashed, and in original packaging, within a specified return period. There may...

What is your return policy?

Nasty Gal has a customer-friendly return policy that allows returns within a certain period after delivery, with items needing...

How do I know if an item is eligible for return?

To find out if an item can be returned at Nasty Gal, it is best to consult their return policy on the official website....

Can I exchange my item for a different size or color?

Nasty Gal usually permits exchanges for different sizes or colors if items are return-eligible. Items must be unworn and in...

What should I do if my order arrives damaged?

In the event that an order from Nasty Gal arrives damaged, it is essential to document the damage with clear photographs and...

Payment and Orders

What payment methods do you accept?

Nasty Gal accepts major credit and debit cards like Visa, MasterCard, American Express, and Discover. They also offer PayPal...

Do you offer gift cards?

Nasty Gal provides gift cards, allowing customers to give the gift of fashion. These cards come in different values, enabling...

Product Availability

Do you have a size guide?

Nasty Gal offers a detailed size guide to help customers choose the right garment sizes, including measurements for tops,...

Are all items on your website in stock?

Nasty Gal's online inventory is not always fully stocked as items can frequently sell out due to demand and trends. The website...

Do you offer price matching?

Nasty Gal typically does not offer price matching, as its prices are influenced by factors like collections and promotions....
We look to the Nasty Gal issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Nasty Gal issues reported to GetHuman

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