SeatGeek Customer FAQ

If a show is canceled, refunds are typically processed automatically to the original payment method. You should see the refund reflected in your account within a few business days. If you have ticket insurance, check the terms for additional steps. Be sure to monitor your email for any communication regarding the cancellation and refund process.

It sounds like you might need to check your order confirmation email for the link to access your tickets. If you purchased through SeatGeek, you should be able to find your tickets in your account under "My Tickets." If you're still unable to access the barcodes, there is a link to the most up-to-date contact information right here on this page.

After you sell your tickets on SeatGeek, the funds are typically processed and sent to your account within a few business days. Once the buyer confirms receipt of the tickets and the transaction is completed, you'll receive your payment. Ensure that your payout method is set up correctly in your account settings to avoid any delays.

If you haven't received payment for a ticket you sold, first check your account to confirm the sale was completed successfully. Ensure that you’ve provided the correct payment information. If everything appears correct and the payment is still pending, we recommend reviewing your transaction history for any updates. It may take a short time for payments to process. If you need further assistance, please refer to the most up-to-date contact information available on this page.

If you received a notification about a successful ticket sale but have not received payment, there may be a delay in processing. Payments are typically sent out within a specified timeframe after the event occurs. Check the details of the sale and the payment timeline provided. If the payment is still not processed after the expected time, please refer to the contact information provided on this page for further assistance.