Light In The Box Customer FAQ

To exchange a pair of pants for a smaller size, visit the returns section of the Light In The Box website where you can find the exchange policy and instructions. Ensure the pants are unused and within the return timeframe. Follow the steps provided for initiating an exchange on your order.

You can reset your password by following the password recovery option on the login page. If you need help recovering your account, there is a link to the most up-to-date contact information right here on this page you are viewing.

If you haven't received an order confirmation, please check your email's spam or junk folder. Sometimes, emails may be misdirected there. If you still don't find the confirmation, there is a link to the most up-to-date contact information right here on this page for assistance.

To return unopened items, ensure that you follow the return policy guidelines specified for your purchase. Typically, you need to initiate the return process through your account, print the return label, and pack the unopened items securely with all original packaging. Follow any specific instructions provided for the return shipment.

There is a link to the most up-to-date contact information right here on this page that you are viewing. Please check that for assistance with your return.