Can I exchange an item instead of returning it?
Asked a year ago
Yes, you can exchange an item instead of returning it. Light In The Box understands that sometimes the size, color, or style may not be exactly what you expected. To ensure customer satisfaction, they offer an exchange option. To initiate an exchange, simply contact their customer service within the specified return policy period and provide them with the necessary details such as the order number and the reason for the exchange. They will guide you through the process and help you select a suitable replacement. Please note that any price differences between the exchanged items will be handled accordingly. Exchanging an item allows you to find a better match to your preferences and ensures a hassle-free shopping experience with Light In The Box.
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