How Do I Contact Customer Support from Light In The Box?

The best way to contact Light in The Box is through their help center on the website. Navigate to this page by clicking on the ‘help center' tab at the top right-hand side of the web page. You'll then be able to view the frequently asked questions or submit a support ticket to answer your query. It generally takes up to three working days for the customer service team to reply.

How do I contact customer support from Light in The Box?

Light in the Box is a fantastic company that sells a wide selection of products. With Christmas fast approaching, Light in The Box is likely to be a popular online store. Sometimes a customer may need to contact Light in the Box and speak to a customer service representative. This may be because they want to return an item, either because they've changed their mind or the product has arrived faulty or damaged.

There are many ways to access customer support from Light in The Box. You can either phone the company, send an email or use live chat on the website. There is also a frequently asked questions page on the website, which will help you to solve common issues.

How to submit a support ticket on the Light in the Box website.

A great way to contact customer support is directly from the Light in the Box website. The company has a dedicated support center, which can be found by clicking on ‘contact us' or ‘help center' on the top right-hand side of the web page. You can then follow these steps to submit a ticket for your order.

1. Scroll down to the bottom of the page where you'll see a red ‘submit ticket for my order.' Click this button or choose ‘Submit ticket for pre-sale/ other issue' if you haven't yet placed an order. If you've previously submitted a ticket, you can also check the status of your ticket if you've asked a customer service question by clicking on ‘Check my ticket.'

2. Once you've chosen what to do, you will be asked to log in to your Light in The Box account if you haven't already.

3. You can then follow the steps to submit your ticket request.

Contact Light in The Box customer service team

If you've been unable to resolve your issue using the above steps, you may like to phone the customer service team, who can give you further help and advice. Light in The Box can also be contacted using live chat, email, or through social media.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Contact Customer Support from Light In The Box?

Why does GetHuman Write How-to Guides for Light In The Box Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Light In The Box in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Contact Customer Support from Light In The Box? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Light In The Box

Asked 4 years ago
Updated 2 years ago
Viewed 3,139,802 times
Light In The Box
Customer support for Light in the Box
Contact Light in the Box
How to contact Light in the Box
Customer support from Help in the Box
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!