In a nutshell: SeatGeek offers a Buyer's Guarantee, which ensures that the tickets you purchase are the correct ones and are delivered on time. The tickets received are the exact same tickets you bought through the SeatGeek marketplace. In cases where the event is rescheduled or postponed, you may still be able to use the tickets on the rescheduled date. If a replacement is needed, SeatGeek will obtain the new tickets on your behalf. Tickets purchased from SeatGeek are non-refundable; however, they may provide a full refund in some instances. We'll guide you through the process of obtaining a refund in this article.
SeatGeek offers a Buyer's Guarantee, which ensures that the tickets you purchase are the correct ones and are delivered on time. The tickets received are the exact same tickets you bought through the SeatGeek marketplace. In cases where the event is rescheduled or postponed, you may still be able to use the tickets on the rescheduled date. If a replacement is needed, SeatGeek will obtain the new tickets on your behalf. Tickets purchased from SeatGeek are non-refundable; however, they may provide a full refund in some instances. We'll guide you through the process of obtaining a refund in this article.
Tickets sold through the SeatGeek platform are from various sources, which means there are different policies regarding refunds or cancellations. In most cases, tickets cannot be refunded, especially when you fail to show up or choose not to attend. However, it's possible to get a refund. The only way to determine if a refund is available for the tickets you purchased is to log in to your account and review the event details.
When the event is officially cancelled, all customers will get a full refund. You will get the full amount you paid for your ticket. The original payment method is also used when refunding the ticket amount.
In the event of a cancellation or rescheduling, SeatGeek will also be in direct contact with you and provide more information on how to proceed with your refund or, if you prefer, how to obtain replacement tickets.
Users who are unable to attend the new rescheduled date may also sell their tickets on the SeatGeek Marketplace. You may also be offered a refund option through SeatGeek. Follow the instructions on how to obtain a full refund.
If you still need assistance regarding refunds, consider contacting SeatGeek Support. Use this link: https://seatgeek.com/help
In the Support page, you can contact them regarding an order or if you have questions about your account. You can also inquire about buying or selling tickets (in case your event gets postponed and you can't make it) at the SeatGeek Marketplace.
Tap Help With an Order, and Click Chat With Us. Wait for the chat box to pop up and enter your question. If you're not satisfied with the answers provided by the bot, you will also be given the option to connect with the Support Team. Simply follow the on-screen instructions to contact SeatGeek Support.
In some cases, SeatGeek may also issue a credit that you can use in the future. To use the credit, visit SeatGeek's official website and select an event you'd like to attend. Select "Use Account Credit" on the checkout page to apply the credit you received from SeatGeek. Additionally, if you have any other questions or require clarification regarding a refund from SeatGeek, please don't hesitate to contact their Customer Support team today.
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