Netflix (UK) Customer Service Issues

Hello Netflix team, I'm Luna, a big fan of the books and series by Alice Oseman that you host on your platform. I am determined to pursue my dream of acting and appearing in a Netflix series. I am 18 years old, born on October 28, [redacted], and identify as bisexual. I believe this could be a great opportunity for me to kickstart my acting career, starting with a series I truly admire. Thank you for considering my passion for this opportunity! :)

Dear Netflix, I have a Samsung smart TV that is 11 years old and I regularly enjoy watching your films. A few weeks ago, a message popped up saying my device needed an update by June 23, [redacted]. However, after that, I received a notification stating that my TV must be upgraded to continue viewing Netflix. Unfortunately, I can't watch anything as the app closes down whenever I try to access it. After some research, I found out that my TV, being older than 10 years, is now incompatible with Netflix. I feel disappointed for three reasons: there was no prior notice about this change, now I have to replace my TV much sooner than I expected, and I believe customers like me should be treated better. I would appreciate your feedback and any suggestions you may have. Thank you, P Draper

I opened my Netflix account around October 21, [redacted], and I am facing a technical issue. I need help as I cannot access Netflix on the TV in my wife's bedroom. She is currently undergoing treatment for cancer and arthritis. I have Netflix on my laptop but wish to have it on her bedroom TV. Could you assist with this situation? Do I need a Smart TV to access Netflix? Do you have a Netflix account number that I can use? Please help me with these concerns. Thank you, Jack.

A few years ago, my Netflix account was closed due to a hacking incident. Despite being assured by a representative that it was canceled, money has been continuously deducted from my account. I will escalate this issue to Citizens Advice and Trading Standards and will involve the police for fraud. I am unable to sign in as my email is not recognized, yet payments are still being collected. I urgently require a callback, but all numbers I attempt to contact are non-functional. Some payments seem to be originating from Amsterdam. My contact number is 01[redacted]37, and my name is Denise Hansen.

I need to update my payment information. I signed up with Just Ask and tried to make the change online, but I got disconnected. I contacted customer service, but they mentioned that my email address wasn't compatible and then I got disconnected again. My email address on file is [redacted] I am also hard of hearing, which makes phone calls challenging for me. My payment is due today, so I'm eager to find out how to update my details.

I had a Netflix account that was originally paid through direct debit. Sky offered us 4 months of free Netflix and then started charging us £6 per month on our Sky bill. Currently, we are being charged £10.99 by Netflix and £6 by Sky each month. Despite our efforts to resolve this with both Sky and Netflix, we have not had any success. This issue has been costly for us, and we need assistance in resolving it. Upon checking last night, we discovered that we seemingly have two separate accounts - one linked to my Gmail address and the other to my husband's Sky email address. We would appreciate any help in sorting out this confusing situation.

I recently received an email from your team regarding an additional member slot on my account. I don't recall requesting this and do not wish to utilize this service. Additionally, I accidentally deleted my password assuming I could reset it easily. However, every attempt via email or phone results in an error message saying "Sorry, something went wrong. Please try again later." Thank you. Joanne C.